Effective Date: January 1, 2026

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Susan Carpenter Coaching and Consulting LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website or contact us.

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1. Information We Collect

We collect personal information that you voluntarily provide through our website, including:

• Name

• Email address

• Phone number

• Information you choose to share through contact or inquiry forms

We may also collect limited technical information automatically, such as browser type, device information, or pages visited, to help us understand website usage and improve functionality.

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2. How We Use Your Information

We use the information you provide to:

• Respond to inquiries or requests

• Communicate with you about coaching or consulting services

• Schedule appointments or provide follow‑up as requested

• Improve our website and services

We do not use your information for unsolicited outreach, mass marketing, or automated messaging.

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3. Text Messaging (SMS) Communication

Text messaging is used only when a client or prospective client specifically requests it.

When used, text messages are typically limited to:

• Scheduling or coordination

• Brief follow‑up related to an inquiry or service

We do not send promotional, automated, or bulk text messages.

You may opt out of text communication at any time by replying STOP. Standard message and data rates may apply.

Your phone number and any SMS‑related information are kept confidential and are never sold, rented, or shared with third parties for marketing purposes.

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4. Sharing of Information

We do not sell or trade your personal information.

We may share information only in limited circumstances, such as:

• With trusted service providers that support website hosting, forms, or administrative functions

• When required to do so by law or legal process

Any service providers we use are expected to handle your information responsibly and only for the purposes necessary to support our services.

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5. Third‑Party Services and Links

Our website may include links to third‑party websites or tools. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

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6. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

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7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or to comply with legal and professional obligations.

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8. Your Choices

You may:

• Request access to or correction of your personal information

• Ask us to stop communicating with you

• Opt out of text messaging at any time by replying STOP

Requests can be made using the contact information below.

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9. Children’s Privacy (Website Use)

This website and our services are intended for adults. We do not knowingly collect personal information from children through this website.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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11. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Susan Carpenter Coaching and Consulting LLC
Email: connect@susancarpentercoaching.com